Refund Policy

• New subscriptions start with a 14-day free trial where the checkout says so. A payment method is required to start it.
• Cancel at any point during the trial and you are not charged at all.
• If you do not cancel, the first charge is taken automatically when the trial ends, and your plan renews monthly from that date.
• One trial per customer. Starting a new account to obtain another trial is not permitted.

• If you ask within 14 days of the first charge on a new subscription, we refund that charge in full, no questions asked.
• This applies to the first charge only. Renewal charges, upgrades and agency plan changes are not refundable, except as set out in section 4.
• The refund goes back to the payment method you used, through Stripe. It usually appears within 5 to 10 business days depending on your bank.
• Access ends when the refund is issued.

• Cancel any time from Settings or by emailing us. Cancellation stops future renewals.
• You keep full access until the end of the period already paid for. No partial refund is given for the unused part of that period.
• Cancelling does not delete your account or data, so you can reactivate without losing anything. To have them deleted, email us and we do so within 30 days, as described in the Privacy Policy.

We also refund, in full or pro rata, when:

• we charged you in error, or charged the wrong amount;
• we remove a feature that was material to your plan, and you cancel because of it (see Terms, section 10);
• the service was unavailable for a prolonged period through our fault, in which case we refund the affected period on request.

We may refuse a refund where an account has breached the Terms of Service, or where the guarantee is being used repeatedly to obtain the service without paying for it.

If you subscribe as a consumer rather than for a business, you have a statutory right to withdraw from the contract within 14 days of subscribing without giving a reason, in addition to the guarantee above. Because the service starts immediately, we may deduct an amount proportionate to the service used before you withdrew, but in practice our 14-day guarantee refunds the first charge in full, which is at least as generous. Statutory rights are not affected by this policy.

Email hello@adflank.com from the address on your account with the subject “Refund request”. We confirm within two business days and issue the refund through Stripe.